Syncware Product Update: Aug 2025

Below are the latest Syncware product updates released August 2025:

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Syncware UX/UI and feature enhancements:

• Updated Analytics page including:
  
  • Clickable Summary statistics at the top that link to the relevant area of Syncware showing the underlying data (e.g. Customers, Orders, Products, Integration, Sync Builder)
  • Added an “Orders by Integration” graph displaying orders by integration source vs. Orders in aggregate from all sources   

• Adjusted the “Orders by Channel” (i.e. EDI order sources) graph to display the custom or chain name for each EDI integration so it’s easier to understand

• On the Account Details page, the field for adding email addresses to receive system notification emails has been removed. As a reminder, email notification permissions were moved to the user level in July 2025.  For more details, please review this Help article.
• Increased security measures deployed across various sections of the app 
• Bug fix to accurately populate date fields to when the date picker (calendar) is used in any Configuration.
• Easier-to-use “Connect” pages to isolate the configurations required to connect or re-connect have been added for the following integrations:
  
  • Cin7 Omni
  • Cin7 Core
  • RepZio
  • Ordoro
  • BigCommerce
  • Apparel Magic

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Improvements to the Wholesale Network:

• The retailer Re-Orders screen has been augmented to include item images, item descriptions, and subtotal for the re-order.
• Added a confirmation prompt for the Re-Order. Note: a Re-Order cannot be edited in Syncware once submitted.
• Updated mapping between the Retailer’s Syncware account and their Shopify integration to add the item price from the order to the cost field in Shopify upon product export.

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New workflow actions and features added to existing integrations:

• Shopify
  
  • New functionality to map to Shopify’s B2B Companies feature (vs. Customers). The following actions/configurations have been added:
    
    • New Actions
      
      • Import Companies (Shopify -> Syncware)
    • New Configurations
      
      • Match with B2B Companies
      • Create New Company Location
      • Clean Import Customers
      • Clean Import Companies
      • Last Company Import
      • Last Company Location Import
      • Create New Company Location
  • Added a feature that will add the country code to phone numbers that do not have a country code included. The default will be +1.

• ShipStation
  
  • Bug fix so that the Auto Pick Pack configuration is functioning properly.
  • Added an Item Description Swap allowing the product description to be sent to ShipStation.

• Netsuite
  
  • Fixed a bug that was preventing the clean import of Sales Reps.

• Ordoro
  
  • Two new workflows are supported:
    
    • Upload Shipments (Syncware -> Ordoro)
    • Upload Inventory (Syncware -> Ordoro)

• MarketTime
  
  • Added a configuration to block orders based on the order code field (Block Orders by Order Code). Selected order codes will not be imported from MarketTime.

• EDI
  
  • Updated status on EDI-810 documents when invoices are sent. The status in Syncware will be updated to “EDI-810 Invoices - Complete” instead of “EDI-810 Invoices - Shipped”.

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